Data Deletion Policy

At AivotHealth, we respect your right to control personal data. This Data Deletion Policy explains how you can request deletion of information collected through our website, Facebook Messenger interactions, or related transformation services.

1. Scope of Data Covered

This policy applies to personal data shared with us, including:

• Name, email address, and phone number provided during inquiries
• Messages exchanged via Facebook Messenger (initiated by you through click-to-chat or direct chat)
• Program enrollment and transaction records (limited to what is required for financial, accounting, or compliance purposes)

2. Data Deletion Process

If you wish to have personal data deleted, you may:

• Email us at support@aivothealth.com with subject line "Data Deletion Request"; or
• Reply with "STOP" in the Facebook Messenger conversation, which will discontinue future communication

Upon receiving your request, we will:

• Delete or anonymize personal data from active systems, except where retention is legally required (e.g., tax, accounting, or regulatory compliance)
• Confirm deletion completion within reasonable timeframe, not exceeding 30 days

3. Exceptions to Deletion

Certain records may need retention where:

• Required by law or financial compliance (e.g., invoices, tax receipts)
• Needed to resolve disputes or enforce agreements
• Aggregated or anonymized data used for analytics (which cannot identify you) may be retained

4. Contact Information

For questions about this policy or to exercise your right to data deletion, contact us at:

Email: support@aivothealth.com